Support

Help with Blackout Murder

Stuck on a problem, found a bug, or have an idea for the manor? Email us and include your phone model and what happened. We read every message and usually reply within two working days.

Common questions

I bought Wax Seals or a clause, but it didn't arrive.

Close the game completely and open it again; pending purchases are delivered when the game starts. If it still hasn't arrived, email us with the receipt Apple or Google sent you.

How do I get a refund?

Refunds are handled by the store. On iPhone, request one at reportaproblem.apple.com. On Android, use your Google Play order history.

I deleted the game. Can I get my progress back?

On iPhone, yes: your progress is saved to your Apple Account through Game Center. Make sure you are signed in to Game Center (Settings → Game Center) and that iCloud Drive is on. Reinstall the game on an iPhone signed in to the same account and open it; your cases, stars, streak and Wax Seals come back on their own within a few seconds. On Android, progress is currently saved only on the device.

How do I unlock the Daily Challenge and the Baker Street Files?

Solve Case 20 to unlock the Daily Challenge, and Case 80 to unseal the Baker Street Files.

Why can't I play a solved case again right away?

After you solve a case, Play Again sets a new night in the manor, which takes 3 hours. You can skip the wait by watching an ad, or with the Star Reset Clause.

I think a case has the wrong answer.

Every case has exactly one answer you can reach by logic, but we want to know if one looks wrong. Email us the case number and who you accused.

Privacy

Read how the game handles information in our Privacy Policy.